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Gift Certificate FAQ

FAQs

1. How do I track my international order?

You will receive an email, together with a tracking number, notifying you that orders have been shipped. To track your international order, please have your order number and email available.

2. Can I change or cancel my international order after it has been placed?

Unfortunately we're unable to edit your merchandise selections once your order is placed. However, if you need to update the shipping address or cancel your order, please click the button contact us. Please be aware that your order may began processing immediately and it may not be possible to update the shipping address.

3. Can my order be delivered internationally?

Yes! We're pleased to provide an enhanced international shipping experience for customers. we accept orders from the United Stated, Australia, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Greenland, Ireland, Japan, Korea, Luxembourg, Malaysia, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland and United Kingdom directly through our website. If your country or area is not in the list, contact us. We can ship your order almost anywhere in the world.

4. What is the delivery timeframe for my international order?

Total time is composed of two parts, processing time and actual shipping time. Because delivery timeframes vary from country to country, Although we try our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed.

5. How safe is my personal information?

The ordering system we used is the industry standard for encryption technology to protect your private information registered on our site. For more information on how we secure and use your information, please consult our Privacy Policy.

6. What if there are missing or wrong items when I receive my order?

For missing or wrongly shipped items, please contact us at and quote your transaction reference number. Our customer service will endeavour to reply to your query within 3 working days and we will advise you on what to do next.

How to Send Gift Certificates

To send a Gift Certificate you need to go to our Send Gift Certificate Page. You can find the link to this page in the Shopping Cart Box in the right hand column of each page. When you send a Gift Certificate you need to specify the following: The name of the person to whom you are sending the Gift Certificate; The email address of the person to whom you are sending the Gift Certificate; The amount you want to send (Note you don't have to send the full amount that is in your Gift Certificate Balance.); An optional short message which will appear in the email; Please ensure that you have entered all of the information correctly, although you will be given the opportunity to change this as much as you want before the email is actually sent.

Please enter your Gift Certificate redemption code:
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