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Gift Certificate FAQ

FAQs

1. How do I track my international order?

You will receive an email, together with a tracking number, notifying you that orders have been shipped. To track your international order, please have your order number and email available.

2. Can I change or cancel my international order after it has been placed?

Unfortunately we're unable to edit your merchandise selections once your order is placed. However, if you need to update the shipping address or cancel your order, please click the button contact us. Please be aware that your order may began processing immediately and it may not be possible to update the shipping address.

3. Can my order be delivered internationally?

Yes! We're pleased to provide an enhanced international shipping experience for customers. we accept orders from the United Stated, Australia, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Greenland, Ireland, Japan, Korea, Luxembourg, Malaysia, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland and United Kingdom directly through our website. If your country or area is not in the list, contact us. We can ship your order almost anywhere in the world.

4. What is the delivery timeframe for my international order?

Total time is composed of two parts, processing time and actual shipping time. Because delivery timeframes vary from country to country, Although we try our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed.

5. How safe is my personal information?

The ordering system we used is the industry standard for encryption technology to protect your private information registered on our site. For more information on how we secure and use your information, please consult our Privacy Policy.

6. What if there are missing or wrong items when I receive my order?

For missing or wrongly shipped items, please contact us at and quote your transaction reference number. Our customer service will endeavour to reply to your query within 3 working days and we will advise you on what to do next.

Redeeming Gift Certificates

If you receive a Gift Certificate by email, it will contain details of who sent you the Gift Certificate, along with a short message from them. The email will also contain the Gift Certificate Redemption Code. It is probably a good idea to print out this email for future reference. You can now redeem the Gift Certificate in one of two ways:

1. By clicking on the link contained within the email for this express purpose. This will take you to the store's Redeem Gift Certificate page. You will then be requested to create an account before the Gift Certificate is validated and placed in your Gift Certificate Balance. You can then use the amount to purchase any item from our store.

2. During the checkout process on the same page that you select a payment method, there will be a box to enter a Redemption Code. Enter the Redemption Code here, and click the Redeem button. The code will be validated and the amount added to your Gift Certificate Balance. You can then use the amount to purchase any item from our store.

Please enter your Gift Certificate redemption code:
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